We take great care in packing your packages. And because we love you and we would like to show you everything, in each order, you will receive a few samples + our limited edition collector postcards.

We ship all over the world.

FRANCE

24h delivery CHRONOPOST Domicile or Relais: The products are shipped in Chronopost 24h for France (free shipping for orders from 150 € - France only). An email with your Chronopost tracking number will be sent to you as soon as the package is shipped.

DHL Express Delivery

Same day shipping for any order placed before 16 p.m. (excluding products indicated as "being restocked").

Shipping costs are calculated based on the volume and weight of the package.

We offer shipping costs from 150 € TTC purchase in metropolitan France - Andorra - Monaco, Chronopost 24h Relais delivery.

You also have the option of picking up your order for free at the store, from Monday 14 p.m. to Saturday 19 p.m.
BIUTIFUL - 4bis rue de la Poste - 74000 ANNECY - FRANCE

If you have any questions regarding delivery times or prices contact us at web [at] biutifulshop.com

EUROPE

Express delivery - Delays 1 to 3 days depending on the country.

MONDE

Express delivery (DHL)
The payment of all customs duties and taxes depends on the destination country and only the buyer will be responsible. BIUTIFUL recommend the buyer to check the country's customs tax information before ordering.

RETURNS

You have the option of returning your package to us for fourteen days from the delivery of your order, except for beauty products, nail polish, make-up, syrups, earrings.

Items sold at -70% and above cannot be returned or exchanged.

For your feedback, please contact us: web [at] biutifulshop.com

You must justify your return by indicating the reason (s). The product must not have been unpacked from its original packaging and must be in perfect condition (no return will be made on an item whose packaging has been removed or damaged). Our quality department will check the condition of the returned item within 5 days.

The products must be returned in their original packaging, with their label and any accessories (excluding samples offered), in perfect condition to:

BIUTIFUL
4bis rue de la Poste
74000 ANNECY
France

Shipping costs are your responsibility.
For returns we recommend that you send it with tracking. A package returned without tracking cannot be refunded in the event of loss by the delivery service.

Exchange:
Upon receipt of your package, and subject to the product being in perfect condition, we will proceed with the exchange the same day (unless the product is unavailable. In which case we will contact you)

Refund :
Upon receipt of your package, we undertake to reimburse the total or partial amount of your order within 15 days maximum.